Everything you need to know about ordering with Root & Stem
We deliver throughout DC, Maryland, and Northern Virginia. During checkout, we'll confirm whether your specific address falls within our delivery zone. Pickup is also available at our studio by appointment.
We recommend 48–72 hours notice for custom arrangements to ensure we can source the best blooms and give your design the attention it deserves. Rush orders may be accommodated based on availability, just reach out and we'll do our best to help.
Same-day delivery is not guaranteed, but we're happy to try! Please contact us as early in the day as possible and we'll let you know if we can accommodate your request based on our schedule and flower availability.
Every arrangement is custom and made to order. While we'll honor your requested style, colors, and size, specific flowers and vessels may vary based on seasonal availability and what's freshest. We always strive to create something that exceeds your expectations.
Please let us know about any allergies or sensitivities when placing your order. We can avoid high-pollen flowers like lilies or heavily scented blooms and recommend hypoallergenic alternatives. Your recipient's comfort and safety are always our priority.
If you need to make changes, please reach out as soon as possible. We'll do our best to accommodate adjustments, but once we've begun sourcing or designing your arrangement, changes may not be possible. We appreciate your understanding.
Cancellations made at least 24 hours before your scheduled delivery or pickup date are eligible for a full refund. Orders canceled with less than 24 hours notice may be subject to a restocking fee, as we may have already sourced your flowers. Please contact us directly to discuss your situation.
Yes! We prioritize seasonal blooms for their quality, sustainability, and beauty. Seasonal flowers are at their peak and often locally sourced. We're always happy to discuss what's in season and make recommendations that align with your vision and the time of year.
Keep your flowers in a cool spot away from direct sunlight and heat. Change the water every 2-3 days and trim stems at an angle. Remove any wilted blooms to help the rest of the arrangement last longer. With proper care, most arrangements will stay fresh for 5-10 days.
We approach sympathy work with care and sensitivity. We can deliver directly to funeral homes, places of worship, or private residences. If you're unsure what's appropriate, we're happy to guide you through options that honor your loved one with grace and respect. Please allow extra time when possible for these meaningful arrangements.